EXPERIENCE

NOVO, San Francisco, CA (03/00-present)
Product Manager

Coordinate all facets of innovative Web development projects from launch to successful completion. Collaborate with creative and engineering teams. Engage in conceptualization, design, and build of client projects. Spearhead client communications; develop and manage progress against project plans; ensure adherence to a client-tailored development process; anticipate and mitigate unforeseen project risks. Deliver a superior end product on time and within budget.

ERNST & YOUNG LLP, San Francisco, CA (09/96-03/00)
Senior Consultant

Research, evaluate and implement software applications and leading technology practices to ensure process/infrastructure/implementation integrity for Fortune 500 clients.

Conducted an enterprise-wide business process analysis for HP Shopping Village. Created flowcharts, identified and mapped critical dependencies. Interviewed senior management, data center owners and 3rd party business partners (ClearCommerce, Wachovia Bank, Convergys, FDMS). Highlighted process inefficiencies and identified contractual weaknesses. Presented findings and recommendations to senior management.

Served as 1 of 8 team leads in national product development effort to offer the first fully-integrated ERP solution tailored to the process manufacturing industry. Collaborated with functional, technical and management teams to gather business requirements using Web-enabled project management and meeting tools. Developed and implemented functional specifications for application design.

Performed complex data analysis to validate Internet advertising metrics at Yahoo!. Improved client’s ability to develop credibility with its advertising customers.

Coordinated with functional teams and end-users to conduct comprehensive unit, integration and user acceptance testing. Authored policies and procedures and produced technical documentation. Supervised and trained client resources.

Facilitated multi-phased brainstorming sessions with senior management in over 70 interviews to gather and document critical business processes. Identified business risks and developed attainable recovery strategies to mitigate loss in the event of business interruption.

Assisted in the technology transfer process of a critical application for a major global banking group. Performed a gap analysis and gap closing strategy to fulfill user requirements.

Project/Resource Management

Coordinated and executed small to large-scale consulting projects. Designed strategic workplans, developed budgets and scheduled resources. Drafted project plan for end-user technical security portion of a $65 million ERP implementation project. Received individual recognition for exemplary performance.

Co-developed and assisted in managing overall scope of projects through collaborative discussions with client and engagement managers. Maintained productive client relationships. Worked in tandem with audit and consulting organizations and served as a primary liaison between client and internal teams. Tracked and reported project status, managed project/staff issues.

Supported business development efforts by researching vendor products and following developments in information/ Internet/ application security.

Deployed, supervised and provided performance feedback to team resources. -Drove timely delivery and presentation of business process deliverables for over 50 domestic business units in large-scale project at Applied Materials. Managed rollout of business continuity planning efforts to 21 European and Asian regional management teams.